IDEA Cellular is shit

Hi all,
I am right now in Himachal Pradesh which means I am in roaming as I am originally from Pune. I got a message couple of days ago from IDEA which said you can get IDEA to IDEA 50p, STD Rs. 1/- per min. and stuff like that on a recharge of Rs. 97/- . I asked Gupta Cybercafe (a local cybercafe guy who does recharges for IDEA, Airtel, Vodafone etc.) . I had done recharge before of Rs. 222/- and had got a confirmation message of the same when I had got the recharge.

This time around there was no confirmatory message and nothing while he got a message that the recharge has been done .

Mr. Gupta being a good natured guy gave me a day so I could wait for the SMS but it hasn’t come till yet. The details of the transaction are as under :-

Transaction ID :- HP 2031718560433

Date :- 17-03-09
Time :- 18:42

My mobile no. :- 09763330874

The mobile no. which did the transaction

Dealer mobile no. :- 09882067156

The message on the dealer’s mobile no.

Recharge request of Rs. 97.0 for mobile no. 9763330874, transaction ID HP2031718560433 is successful. Your account balance is Rs. 919.0

I have the following questions

1. IDEA obviously knows I am in roaming and gives me the message about the plan. Then why not confirmatory message when the recharge has been done?

2. The customer care link
is rotten. It doesn’t even have a form which can be filled. Usually some of the better customer-focused companies have a form which would have a ticket number for following up/resolution of the issue. They don’t have it.

3. I talked with Mr. Gupta and some other people as well, all of them have differing rates when in different rates. Why isn’t there a uniform rate across all the states?

Its not the amount but the way the things have turned out. All in all terribly disappointed.


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